Temenos Lifecycle Management Suite - Account Origination Product Guide
Release 20.00

Upgrade Preparation

Prior to taking the 20.00 release, it is advised that institutions provide themselves sufficient time to review the following technical documents to prepare your institution for the upgrade:

  • Upgrade Guide
  • Hardware and Software Requirements
  • Supported Software Matrix
  • Release Highlights
  • Upgrade Readiness Report
  • Server Manager

These documents are available on the Temenos Client Portal's Technical Documentation page.

The Release Notes topic is broken into the following sections for each Temenos family, and its module(s):

Important Upgrade Information

Symitar PowerOns

When upgrading to a new release of Temenos Infinity, there may be changes to the PowerOns. To assure institutions have the most recent PowerOn logic, Temenos recommends that the entire set of PowerOns are installed for the upgraded release.

For more information on PowerOns, please see the Symitar connector guide.

Certification and Version Updates

Feature/Defect Description
15544 Temenos Infinity has been enhanced to utilize JQuery 3.4.1. Prior to this enhancement the system used JQuery 3.3.1.
15664 Temenos Infinity's Account Origination module has been certified to support XP APEX release 2020.1.
50550

The Experian, Equifax and TransUnion connectors have been updated to support CreditSharp version 2019.16 in Temenos Infinity. This version includes the following updates to credit processing:

  • The annual refresh of the Risk Based Pricing lookup tables has been applied, which allows the relative score rank and percentile values for eligible bureau score models to be appended when not provided in a credit bureau response.
  • The following updates have been made for Equifax:
    • Equifax now fully supports score attribute products ADA (model id 05127) CMA (model id 01191).
    • Equifax has updated the naming convention of their Equifax Pinnacle score models to FICO Next Gen.
    • Equifax has updated their responses to accommodate their upcoming Employment data change, which moves from the use of dates Hired and Verified to First and Last Reported date. As of February 1, 2020, Employment date fields are directed to the CreditSharp values "FirstReported" and "LastReported." 
  • As a result of Equifax's change to Employment data, Date Left (or Employee Termination Date) is no longer populated by any credit bureau. The Employment Information section of a report now includes "First Rptd" and "Last Rptd" in each layout.  
  • Equifax and TransUnion inquiries can now include requests for score models that have not been included in known CreditSharp model definitions. If an attempt is made to submit an inquiry using an unknown score model id, CreditSharp does not allow the request to proceed, and returns an error. Now, if it is necessary to submit a request using an existing score model that has not been defined within CreditSharp, the validation error can be suppressed by preceding the model id with an exclamation point. For example, EquifaxRequest.AddModel("!08888").

For more information on the above updates, please contact the applicable credit bureau.

Core

Enhancements

Feature Title Description
Exports
15268 SFTP and FTPS Transport Types Temenos Infinity has been enhanced to support SFTP and FTPS Transport Types for all export types. Prior to this enhancement the SFTP and FTPS export types were only available for Application Exports within the Origination modules. Through this enhancement, these transport types are now supported for all export types in all modules.

For more information on these Transport Types, and their associated parameters, please see the Exports topic in the Administrator Guide.
Screens
15403 New Screen Infrastructure Temenos Infinity has been enhanced to utilize a JSON-based screen infrastructure. Prior to this enhancement, the system utilized an EXTJS architecture.Through this enhancement, new screens within Temenos Infinity will utilize the new JSON-based architecture. All existing screens will continue to utilize the EXTJS architecture for the time being, and will be gradually migrated to the new infrastructure in future releases.

Defects

Defect Core/Connector Description
Connectors
49979 All/Equifax Corrected an issue where Tradeline statuses were marked NEW in Equifax credit reports, though the tradelines were not new. This issue was fixed in Luxor Credit Sharp version 2019.14.1, which is supported in Temenos Infinity release 20.00.
50711 All/Experian, TransUnion Fixed an issue where an 'invalid content' error was returned from CreditSharp when attempting to pull a credit report from TransUnion or Experian for an applicant with an address in Puerto Rico.
Performance
50794 All Resolved a performance issue where the Core.uspDTOVersionClean stored procedure caused slowness in the system.
Processes
48670 All With this defect, the Information column on the Help > Processes page has been updated to display AdditionalInfo plus the value of the InternalDesc field from the ProcessLog table in the database.
51065 All With this defect, the email notification sent when a process completes, fails, or is in waiting status has been updated to include the machine name for the environment in the email subject.
Screens and Panels
50392 All With this defect, the logic for formatting Date fields has been updated to only support the ability to format fields with a DATE data type when configuring a panel. A blank value now populates within the Format column in the Fields tab of the Edit Panel window for all date fields with a data type of DATETIME, CLIENTDATE or CLIENTDATETIME.
50919 All Resolved an issue that occurred when the Description for an Interaction was NULL in the database where an error was received when attempting to edit the screen in Temenos Infinity.
Security
50182 All Resolved an issue where the password requirements set in the Security tab of Administrative Settings were not being upheld after a password expired.
51636 All Fixed an issue where certain pages of Temenos Infinity included embedded HTML content.
System Management
50131 All Fixed an issue where formatting added through the design toolbar was not saving on Alerts in System Management > Alerts.
Users
50448 All Resolved an issue where an "Invalid Character" error was received when attempting to add a new user with a username and email that already existed, in addition to the expected error stating "Username already exists."
Views and Reports
50046 All Fixed an issue in the Edge browser where a '404 - File or Directory Not Found' error was received upon clicking Show History in the Reports page.
50102 All Resolved an issue that occurred when trying to print a report where the report was split into two pages, rather than printing all on one.
50354 All Corrected an issue where an error was logged to the Event Log when a view was exported to Excel.
50467 All Fixed an issue where Microsoft Reporting Services did not always launch successfully within Temenos Infinity due to an incorrect Report Builder URL.

 

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Origination Family

Account Origination Module

New Features

Feature Title Description
New Connectors
10296 DataSafe - Support for the Account Origination Module

Temenos Infinity's Account Origination module now supports the DataSafe – Origination connector. Prior to this enhancement, the Fiserv DataSafe core only supported the ability to use the Loan Origination module in the DataSafe interface. Now, institutions are able to use both the Loan Origination and Account Origination modules in DataSafe. Through standard Temenos mapping, and customizable Import and Disbursement values, Temenos Infinity's DataSafe Origination connector shares a read/write relationship with the DataSafe core that now supports the ability to render an account decision in an application, as well as create and fund new account products in DataSafe.

For more information, please see the DataSafe connector guide and Account Origination field mapping document.

Enhancements 

Feature Title Description
API
Connector Processes
15270 ChexSystems - FIS Application Closure Reason panel for Qualifile® Reports

The ChexSystems connector has been enhanced to support the FIS Applicant Closure Reason panel at both the Applicant and Application level. Prior to this enhancement, this panel was only available to add to Applicant screens. Now, the FIS Application Closure Reason panel has been added to the Origination Screen Designer to allow institutions to populate account closure data from a Qualifile® report within an Application screen for each applicant on an application. This panel displays the same data as the FIS Applicant Closure Reasons panel, but includes a grouping in the grid for each applicant who has one or more closures reported by Qualifile®.

For more information, please see the Using the Connector topic in the ChexSystems connector guide.

15300 ChexSystems - Qualifile Enhancements

The FIS ChexSystems® connector has been enhanced with the ability to request OFAC screenings within the QualiFile® report. Prior to this enhancement, the users were unable to include OFAC screenings as part of the QualiFile® report. To support this functionality, the QualiFile® Report section in the System Management > Connectors > FIS > ChexSystems® page has been enhanced with a new parameter, Include OFAC. When selected, this parameter automatically includes an OFAC check within all QualiFile® report requests. Additionally, the OFAC response is now displayed in a new OFAC Indicator column added to the QualiFile® panel.

OFAC is a billable service in ChexSystems®.

The FIS ChexSystems® connector has also been enhanced with the ability to present the product offers returned within a QualiFile® report as cross-sell opportunities to applicants. Prior to this enhancement, these product offerings were returned within the QualiFile® report; however, the FIS ChexSystems® connector did not support the ability to present the opportunities to applicants. To support this enhancement, a new Application panel, QualiFile® Product Offerings, has been added to System Management > Origination > Screens, which has the ability to present up to 10 of the QualiFile® product offerings in Temenos Infinity. Additionally, institutions also now have the ability to author CrossSell Product Rules that automatically present the product offerings to applicants as cross-sells.

For more information on these enhancements, please see the FIS ChexSystems® Connector Guide.
Core Processes
15679 DataSafe - Removal of ODBC

The DataSafe Origination interface has been enhanced to send the SQL queries for Applicant Import using Fiserv ConnectIT. Prior to this enhancement, queries for Applicant Import were sent through the ODBC driver. Now, Fiserv has deprecated the ability to send SQL queries through a VPN for Applicant Import; therefore, the DataSafe interface has been updated to send the current SQL queries through HTTP using Fiserv ConnectIT. Additionally, since an ODBC configuration is no longer required, the section for DataSafe/SQL Parameters has been removed from the DataSafe connector page.

For more information, please see the Activating the Connector topic in the DataSafe Origination connector guide.

15342 DNA - Regular Payment Amount Host Value

The DNA interface has been enhanced to support the ability to overwrite the liability payment amount set during Applicant Import. Prior to this enhancement, the CurrPmtAmt field was used to populate the payment amount for a liability, and institutions were unable to override the value. Now, the Account.LoanBalances.RegularPaymentAmount field has been updated to support a host value in the Account Detail Inquiry request, which provides the ability to override the value of the CurrPmtAmt for an internal liability during Applicant Import.

 

When the Accounts.Account.CurreAcctStatCd.MjAcctypCd field is set to CML, CNS, or MTG for an internal liability during Applicant Import, the Account Detail Inquiry request is now sent to DNA. If a host value is written for Account.LoanBalances.RegularPaymentAmount, the value is used to populate the Temenos Application > Liability > Payment Amount field, rather than the CurrPmtAmt.

For more information, please see the Account Detail Inquiry and Get Host Applicant tabs in the DNA Field Mapping document.

Credit Processing
15188 Support to Maintain the Credit Lock on a Report

Temenos Infinity has been enhanced to maintain the credit lock placed on a report during credit processing. Prior to this enhancement, when credit was pulled through an event/action pair, there was a small gap of time between the credit lock being released and the data from the credit report being saved to the database. This allowed for credit to be pulled more than once, which resulted in errors due to simultaneous credit pulls. Now, when an event/action pair executes to pull credit, and/or an application is decisioned, the system has been updated to ensure that a lock on a credit report is maintained until the data from the report is saved to the database.

 

To support this, a Save step has been added to the credit report process, which occurs when pulling credit through event processing to ensure that credit data is immediately saved to the database after credit report parsing and deduping has occurred. The system has also been updated to maintain the credit lock through the above save process. During decisioning, the system also now checks to see if there is a credit report in use and locked, and, if there is, the system waits until the lock is released to proceed with the decisioning process.

For more information on credit processing, please see the Pulling Credit topic in the User Guide.

Event Processing
13541 Specify Applicant Demographic Fields for Update From Core Action

The Update From Core Action has been enhanced to allow institutions to specify which applicant demographic fields are updated from the core when the action executes. Prior to this enhancement, institutions were able to specify the segments included in the Update From Core action, but could not determine specific fields that were updated with the action. Now, when Include Demographics is selected for the Update from Core action, a list of Applicant Demographic fields populates in the Edit Action window to provide the ability to select the specific demographics to be updated with the action. By default, all of the demographic fields are selected; however, administrators can select and clear the check box next to each field as desired.

If Include Demographics is selected for the Upgrade from Core action prior to the 20.00 upgrade, all Applicant Demographics are automatically selected for the action after the upgrade.
For more information on this functionality, and a list of the Applicant Demographics that can be updated with the Update from Core action, please see the Origination Actions section of the Event Processing topic in the Administrator guide.
Fields
14989 Additional Fields to Support Credit Card Data

Temenos Infinity has been enhanced to include 25 new Liability level fields, and two new Application level fields, which support the ability to populate additional credit card information from the core.

 

The new Liability level fields have been added to the Field List for rules, reports and views, and have also been made available in the Field Selector for the Liabilities Panel in both Virtual Capture and Temenos Infinity.

 

The two new Application fields, Application > Statement Group and Application > Statement Mail Code, have been added to the Field List for Application screens, rules, reports, and views, as well as to the Fields tab in System Management > Origination > Editability.

 

For institutions on the Symitar core: New fields have been added to the following Symitar PowerOns to support the ability to import values for the new Liability and Application level fields added with this feature:

  • AKSW.DEMOGRAPHIC
  • AKSW.LOANSHARE
  • AKSW.GETACCOUNT

The Symitar GetAccountDemographics, GetAccountLiabilities, CreateLoanRecord, and CreateLoanNameRecord calls have also been updated to support the ability to direct map and/or override the new field values being imported from, or disbursed to Symitar during the application process.

For an overview of the fields added to each Symitar PowerOn, please see the Core Enhancements topic in the 20.00 Release Highlights. For more information on the fields added to each Symitar call, please see the Symitar Field Mapping document.

15323 Support Vendor Data in Rules

The Origination modules have been enhanced to make vendor data available for Product Selection rules. Prior to this enhancement, vendor fields were not available to be used within Product Selection rules. Through this enhancement, vendor data has been made available for Product Selection rules, which provides financial institutions the ability to use the following vendor fields to determine the correct product for an application:

  • Application > Vendor > Address > Address1
  • Application > Vendor > Address > Address2
  • Application > Vendor > Address > Address3
  • Application > Vendor > Address > Address Category Id
  • Application > Vendor > Address > Address Status Id
  • Application > Vendor > Address > Address Type Id
  • Application > Vendor > Address > City
  • Application > Vendor > Address > Classification Id
  • Application > Vendor > Address > Country Id
  • Application > Vendor > Address > End Date
  • Application > Vendor > Address > Host Values > Field1
  • Application > Vendor > Address > Host Values > Field2
  • Application > Vendor > Address > Host Values > Field3
  • Application > Vendor > Address > Host Values > Field4
  • Application > Vendor > Address > Host Values > Field5
  • Application > Vendor > Address > Host Values > Value
  • Application > Vendor > Address > Housing Loan Balance Amount
  • Application > Vendor > Address > Is Total Monthly Expense
  • Application > Vendor > Address > Length at Address
  • Application > Vendor > Address > Monthly Expense Amount
  • Application > Vendor > Address > Postal Code
  • Application > Vendor > Address > Start Date
  • Application > Vendor > Address > State Code
  • Application > Vendor > Address > State Id
  • Application > Vendor > Address > Township
  • Application > Vendor > Address > Township Id
  • Application > Vendor > Annual Review Date
  • Application > Vendor > Approve Credit Limit
  • Application > Vendor > Business Credit Report Date
  • Application > Vendor > Channel Id
  • Application > Vendor > Channel Status
  • Application > Vendor > Channel Status Id
  • Application > Vendor > Code
  • Application > Vendor > Created By Id
  • Application > Vendor > Created Date
  • Application > Vendor > Email Address
  • Application > Vendor > Fax > Extension
  • Application > Vendor > Fax > Host Values > Field1
  • Application > Vendor > Fax > Host Values > Field2
  • Application > Vendor > Fax > Host Values > Field3
  • Application > Vendor > Fax > Host Values > Field4
  • Application > Vendor > Fax > Host Values > Field5
  • Application > Vendor > Fax > Host Values > Value
  • Application > Vendor > Fax > Phone Number
  • Application > Vendor > Fax > Phone Type Id
  • Application > Vendor > Identity Number
  • Application > Vendor > Inception Date
  • Application > Vendor > Is Active
  • Application > Vendor > Last Application Date
  • Application > Vendor > Last Booked Date
  • Application > Vendor > Last Review Date
  • Application > Vendor > Last Update Date
  • Application > Vendor > Legal Name
  • Application > Vendor > License Effective Date
  • Application > Vendor > License Expiration Date
  • Application > Vendor > License Number
  • Application > Vendor > Modified Date
  • Application > Vendor > Name
  • Application > Vendor > Next Review Date
  • Application > Vendor > Phone > Extension
  • Application > Vendor > Phone > Host Values > Field1
  • Application > Vendor > Phone > Host Values > Field2
  • Application > Vendor > Phone > Host Values > Field3
  • Application > Vendor > Phone > Host Values > Field4
  • Application > Vendor > Phone > Host Values > Field5
  • Application > Vendor > Phone > Host Values > Value
  • Application > Vendor > Phone > Phone Number
  • Application > Vendor > Phone > Phone Type Id
  • Application > Vendor > Principal Credit Report Date
  • Application > Vendor > State Code
  • Application > Vendor > Termination Date
  • Application > Vendor > URL
  • Application > Vendor > Vendor Market Id
  • Application > Vendor > Vendor Quality Scores > Quality Score Type Id
  • Application > Vendor > Vendor Quality Scores > Score
  • Application > Vendor > Vendor Quality Scores > Vendor Id
  • Application > Vendor > Vendor Representative Id
System Management
15168 Support Custom Code for Pricing Models

The Pricing Model functionality has been enhanced to allow institutions to call custom code to set the interest rate on Temenos applications. Prior to this enhancement, the logic for Pricing Models was standard and set through business rules. If an institution maintained their pricing logic in an outside system, they had to recreate and maintain the logic in the rules assigned to a standard pricing model in Temenos Infinity. Now, institutions are able to define custom code in a third party system, and point to the DLL for the custom code in a Temenos Pricing Model.

 

To support this, a new parameter titled Pricing Model Type has been added to the General tab of the pricing model configuration window in System Management > Origination > Pricing Models to allow institutions to determine whether the pricing model being created is standard, or uses custom code. If set to Custom Code, the Base Rate and Thresholds sections are removed from the General tab, and two new parameters, Class Name and Assembly Path, are added to allow administrators to enter the information for the custom DLL being used to set the interest rate for the pricing model.

 

During the pricing process, when a Pricing Model is configured to execute custom code, the system bypasses the existing pricing logic, and reads the Class Name and Assembly Path configured for the model to execute the DLL and set the Interest Rate Assigned in the application.

For more information, please see the Pricing Models topic in the Administrator Guide.

Defects

Defect Core/Connector Description
Adverse Actions
50538 All Resolved an issue that occurred when an Application Adverse Action Export was run for an application with multiple applicants where only the primary applicant's address information was exported in the export file for both the primary and joint applicants.
API
50720 All Resolved an issue where an error was received when trying to create an application through the third party API if the application included a custom field with only a label and value.
50920 All Resolved an issue where the public API failed when trying to perform a request with the PUT verb.
51120 All Resolved an issue in the API where validation errors were received when trying to import the Akcelerant origination-api swagger.json file.
Applicant and Application Processes
49738 All Resolved an issue that occurred upon creating an application, if the TIN Not Found window was presented, where a new application was generated each time the OK button was clicked in the window. To correct this issue, once the OK button is clicked in the TIN Not Found window, it is now disabled.
50078 All Resolved an issue that occurred when a disbursed application was opened where LengthOfIncome and LengthAtAddress were recalculated and entered in the Audit History.
50352 All Corrected an issue where the Application > Applicant > Has Direct Deposit flag was being set to false after decisioning.
50568 All Resolved an issue where an error was received when trying to disburse an application for an organization if the organization's name included an apostrophe.
51184 All Resolved an issue where the Approve and Decline buttons remained enabled in the Underwriting Review screen regardless of the logged-in users's permission to approve or decline the account.
51252 All Resolved an issue that occurred when posting a comment in an application where the Comment Classification drop-down list defaulted to "General" rather than the first value in the list order for the COMMENT_CLASSIFICATION lookup.
Application Types
50136 All Corrected an issue where blank values were included throughout drop-down lists in the General tab for Account Application Types.
Connector Processes
49758 All/DocuSign and Silanis Resolved an issue where ESignature Default Value rules to add a recipient were not executed when manually creating a DocuSign envelope or Silanis package.
50088 All/DocuSign Resolved an issue with the DocuSign connector that occurred if a large number of envelopes required a status update where the following error was received when trying to create additional DocuSign envelopes in Temenos Infinity and Virtual Capture: "The maximum number of hourly API invocations has been exceeded. The hourly limit is 1000."
50847 All/DocuSign Resolved an issue with the DocuSign connector that occurred when trying to open an envelope in a "Created" status where the DocuSign window did not include a scroll bar. To correct this issue, a scroll bar has been added to the DocuSign window that appears when trying open documents in DocuSign.
49861 All/Equifax Resolved an issue where an error stating "Invalid date in CreditBureau.ParseCreditReportDate" was received when trying to pull an Equifax credit report.
50766 All/Experian Resolved a formatting issue with the Customer Solution ID label in the Experian Premier Attributes screen where "Id" was not capitalized in the label, and the parameter was not aligned properly. Additionally, the label style width for the Copy from Subscriber Code Name parameter was also modified so that the label does not wrap in the screen.
51010 All/Experian Fixed an issue in the upgrade script for the Experian - Origination Connector page where an extra blank row was added to the Subscriber Code Information section of the page.
49830 All/Experian Precise ID Resolved an issue with the Experian Precise ID connector where the Review text configured in Temenos Infinity did not display in the PreciseID panel in Virtual Capture after KIQ questions were answered if the response from Experian was Review
50544 All/Experian Precise ID Resolved an issue with the Experian Precise ID connector where an error was received upon clicking Get PreciseID Score if the applicant had an income record with a NULL value.
50552 All/Experian Precise ID Resolved an issue with the Experian Precise ID connector where an error was received when trying to submit KBA responses if more than five questions were presented.
50560 All/Experian Precise ID Resolved an issue with the Experian Precise ID connector where the KIQ status was being set on the threshold value for the connector rather than the Experian Matrix.
50755 All/Experian Precise ID Resolved an issue with the Experian Precise ID connector where a nullable object error was received when trying to submit Knowledge IQ questions.
50123 All/IMM Resolved an issue with the IMM connector where a Party error message was received when trying to generate online/email documents on an application with a third applicant.
50432 All/IMM Corrected an issue where deleted IMM document sets were still available for use in rules.
50839 All/IMM Resolved an issue with IMM where an error stating 'Nullable object must have a value' was received when the Generate Documents action executed in an application. This error occurred if a document set and document delivery method were not supplied, and/or the IsAccountReadyForDocs field was not set to true. Now, if any of those fields are not set, a notification is received in the application workspace to identify that document generation did not execute due to the required fields not being set.
51157 All/IMM Resolved an issue where an error was received when generating IMM documents if a special character was included in the Title field for the logged-in user.
51775 All/OneSpan Sign Resolved an issue that occurred upon opening a document package in OneSpan Sign, if the IMM document set assigned to the package included multiple documents, where the documents were not listed in the same order as the IMM document set in OneSpan Sign.
Core Processes
50007 Corelation Keystone Resolved an issue in KeyStone where an error was received when trying to added an applicant to an application who only existed as a Joint in the core.
51020 DNA Fixed an issue in DNA where host value rules written at the Event Processing and Disbursement categories were overriding each other, which resulted in a malformed DNA request when an account product was disbursed.
50243 Spectrum Fixed an issue where the LOAD lookup code for the SPECTRUM_OVERRIDE_MESSAGE_TYPE lookup was set to NULL in the database.
51649 Spectrum Fixed an issue in Spectrum that occurred when adding an additional applicant who was a second Joint borrower on an existing application where the system pulled information for the first joint borrower on the existing application.
51074 Symitar Resolved an issue in Symitar that occurred if Applicant level Bank Secrecy Act Info host values were set in a disbursement rule where an error was received that prevented disbursement from continuing.
50149 XP2 Corrected an issue where an error was received when attempting to disburse an application for an applicant that did not have any internal liabilities in the XP2 core.
50479 XP2 Resolved an issue in XP2 where a Validation error message was received if the AccountCreationRequest3.AccountCreationDetail3.ODFeeOptInOutMethod field did not include a value for a CD account product in the Create Share Basic Data call. To resolve this issue, validation for the ODFeeOptInOutMethod field has been removed when disbursing a certificate of deposit to XP2.
50704 XP2 Corrected an issue in the XP2 core where joint applicants did not have the Applicant Type set correctly, specifically during execution of the 'Search Core for Applicant' event processing action.
51277 XP2 Corrected an issue in XP2 where the host value path for Certificate Details (AccountCreationRequest3.AccountCreationDetail3.CertificateDetails) was incorrect.
51699 XP2 Fixed an issue where the disbursement validation logic for creating a debit card did not include all of the required fields.
Credit Reporting
50375 All Resolved an issue where the system populated an incorrect Credit Report Date when the server and financial institution were in two different time zones. To correct this issue, the system now populates the Credit Report date as the day the report was pulled from credit bureau, and not the day before the application was created.
50573 All Resolved an issue that occurred when multiple credit reports pulled on different dates and from different bureaus were selected in the Credit Reporting screen where the names and dates of the reports did not populate correctly in the Application Documents window after the Generate Credit Report Attachment action executed in the application. This also caused an error to appear in the Error Log for the event.
50574 All Resolved an issue where duplicate credit report entries were listed in the database for an applicant if the applicant's TIN was changed on an application after credit was pulled.
50756 All Resolved an issue that occurred during decisioning if the selected credit report was aged out where the system pulled a new credit report, but also kept the previously selected credit report that exceeded the Credit Report Age, which resulted in an applicant having multiple credit reports from a single bureau.
50758 All Resolved an issue that occurred if there was a hard pull recently performed for an applicant, and the sub product was configured for a soft inquiry at decisioning, where the system continued to pull the soft inquiry instead of using the recent hard inquiry that was still valid .
50759 All Resolved an issue where the Inquiry Type set for the Credit Bureau fin the sub-product failed during credit processing, and users were able to select reports that did not meet the criteria.
51216 All Resolved an issue that occurred if the Last Reported Date was blank for a liability in the core where the Last Reported Date continued to populate a blank value after liabilities were merged and credit was pulled for an applicant.
51655 All Resolved an issue that occurred when an application was created with an incorrect TIN, and a credit report was pulled, then the TIN was corrected and a new credit report was pulled, where the Risk Tier reflected the original credit report, rather than the new one.
Cross-sells
51521 All Resolved an issue where cross-sells were not being created with the correct rate for the product.
Emails
49905 All Corrected an issue where emails were not generated upon application assignment to a queue if the Email Addresses list on the Notifications tab of the queue edit screen contained a semi-colon (;) at the end of the list.
Event Processing
49781 All Corrected an issue where an out of memory exception was received when trying to load a large number of records in the Delayed Actions Report tab of the Event Processing page.
50854 All Corrected an issue that occurred when a large number of delayed actions (around 136k) were configured in Event Processing where the Event Processing system management screen did not load, and caused Internet Explorer to crash.
Exports
49443 All Corrected two issues with Synergy Optical Exports where Document Classification was not mapped to the <Type> tag, and the Document Name was displayed with double quotes.
50670 All Resolved an issue where Optical Exports were able to send attachments for denied applications and loans. To correct this issue, the Disbursed Transaction Date field has been added to the Field List for optical exports in order to prevent application documents that are not disbursed from being included in the export.
50877 All Resolved an issue with Adverse Action Exports where Sub Product criteria was not applied in the exported file.
Field Configurations
49698 All

Corrected an issue where the Available Decline Reasons in the Adverse Action window were not displayed in the list order defined for the REJECT_REASONS lookup in System Management > Origination > Field Configurations. Additionally, through this defect, the following lookups were also corrected to display the defined list order:

  • APPROVE_AMOUNT_CHANGE_REASON
Queues
50325 All Corrected an issue where application queue content data exported to Excel was displayed in columns that did not match the column headers.
51471 All Fixed an issue where applications were not displayed in numerical order when sorting an application queue by Application #.
Rules
49681 All Corrected an issue where the Application.DocumentVersion.DeliveryMethod field was not available for use in Origination rules.
49982 All Resolved an issue where the Custom Date function "FormatMMddyyDate" was not available in Rules Management.
50987 All Resolved an issue where the OFACPassed field was not available as a Payee field in Rules Management.
Screens and Panels
50000 All Resolved an issue where the Hide Field interaction did not work for select fields in the Field List for Origination screens.
50962 All Resolved an issue where a Validation error was received upon saving a screen with the Additional Applicant Income panel if the Frequency for a Previous Income record was left blank.
51008 All Fixed an issue where an error was received when trying to preview an application screen that contained the Adverse Action panel.
51460 All Resolved an issue that occurred when a screen was configured to include two Additional Applicant panels, with one hidden by interactions, where field validation errors were received upon clicking Save even though the identified fields included values in the panel.
51709 All Resolved an issue in the Audit History screen where entries in the grid were incorrectly sorted by the AuditId from the database, rather than descending order by date.
Search
49980 All Resolved an issue where an error was received when performing an advanced search with the Application > Document Set - Description field in the search criteria.
50718 All With this defect, the label for the External Application field has been updated to display as External App # in the Application Basic Search window.
Virtual Capture
49410 All Fixed an issue where the Continue button was disabled after a Warning validation message was received in a Virtual Capture application.
49721 All Resolved an issue where images could not be added to the instructions for a Virtual Capture screen, unless text was also configured to appear in the instructions.
49942 All Corrected an issue where Virtual Capture products with a list order of 10 or higher were not displayed in numerical order within Virtual Capture.
50099 All Corrected an issue that occurred when an application created from a sub-product not tied to any Virtual Capture products was assigned a Virtual Capture workflow with all screens marked as account product screens, where the Application ID and Account Product ID populated the same number.
50100 All Fixed an issue where a virtual capture workflow was added to an application in Temenos Infinity when the Application Id was the same as the application's Account Product Id.
50531 All Resolved an issue that occurred when an institution used a port other than the default port for Virtual Capture where an anti forgery token error was received when trying to submit a Guest application.
50607 All Resolved an issue that occurred in Virtual Capture applications created through the SSO login method where applicant demographics were copied from previous applications though the Copy Demographics for Account Holder parameter was set to false for the instance.
50655 All Resolved an issue in Virtual Capture where applicants were able to upload a restricted file type, and did not receive an error, when IsVirtualCaptureEnabled was set to "No" for the file type in the UPLOAD_FILE_TYPES lookup.
50896 All Resolved an issue where custom fields were not available to add to an Additional Applicant panel in System Management > Origination > Virtual Capture > Virtual Capture Screens.
50914 All Resolved an issue in Virtual Capture that occurred when a field failed validation where an empty box for the validation error message remained on the screen after the applicant corrected the issue.
50953 All Resolved an issue where applications with a status of Auto-Withdrawn displayed in the Application Listing page in Virtual Capture.
50980 All Resolved an issue in Virtual Capture where an error was received when trying to add an additional applicant using the card layout in the Additional Applicants panel.
50985 All Resolved an issue where Ajax errors caused by timeouts or other network issues were received sporadically in Virtual Capture applications. To correct this issue, the text and logging capabilities for Virtual Capture have been updated to return an error stating 'An unexpected error occurred while performing the action. Please refresh the screen." The error is also now logged in the tblErrorLog database table with the URL and Status Code for easier tracking and identification.
51023 All Resolved an issue with the Account Funding Payment Options panel where the Credit Card Type drop-down in Virtual Capture was blank though the panel properties were configured to include options for credit card types.
51125 All Resolved an issue that occurred for Read Only fields on a Virtual Capture screen where the value of the field was not properly aligned with the field label when the screen rendered in Virtual Capture.
51383 All Resolved an issue where additional applicants added to an account product through the Additional Applicants panel in Virtual Capture were not listed as an additional applicant on the applicable card for the account product on the Account Products screen in Temenos Infinity.
51867 All Fixed an issue in Virtual Capture that occurred when an applicant was logged in using SSO, and the Bypass Sign On parameter was active for the instance, where the Application Landing page continued to return during the login process.
Workspace
50461 All Resolved an issue where the Decision button was not disabled in the last workflow screen of the Origination stage when an application was decisioned.
50772 All Resolved an issue that occurred if a large amount of text was entered within the Comments tab in the Application Navigator where the Comment History and Post Comment buttons became unaligned when the scrollbar appeared in the tab.

 

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Maintenance Release Features

ShowEnhanced in 20.00.03

There were no enhancements made in the 20.00.03 release.

ShowEnhanced in 20.00.04

There were no enhancements made in the 20.00.04 release.

ShowEnhanced in 20.00.05

There were no enhancements made in the 20.00.05 release.

ShowEnhanced in 20.00.06

There were no enhancements made in the 20.00.06 release.

ShowEnhanced in 20.00.07

Feature Title Description
15301 Support for ScanShell in Temenos Infinity

Temenos Infinity has been enhanced to support the ability to use a ScanShell scanner to retrieve an image of an applicant's Driver's License or Passport, and store the details from the ID on a Temenos application.

In order to use this functionality, the institution must obtain and configure the appropriate scanner. Currently, the ScanShell 800DNX scanner is the only device type supported in Temenos Infinity.

With this feature, the system is able to extract the barcode data from the scanned ID, and populate the following information from the ID in the corresponding Applicant fields in an application:

  • ID Type, ID Number, ID State
  • ID Expire Date, ID Issue Date
  • First Name, Middle Name, Last Name
  • Address, City, State, Zip Code
  • Date of Birth

To support this functionality, a connector page has been added to a new ScanShell folder in the Connectors section of System Management (System Management > Connectors > ScanShell), which allows institutions to activate the ScanShell feature, and define the port to which their scanner is pointed. Upon activation, a new button titled Scan ID is available to add to an Applicant screen in System Management > Origination > Screens, which provides the ability to call the scanner during the application process, and scan the applicant's ID. Data from the ID is then populated into the corresponding Applicant fields, and an image of the ID is attached to the application.

For more information on this process, please see the Applicant Information section of the Applicants topic in the User guide. To learn how to configure this new functionality for use in Temenos Infinity, please see the ScanShell Data Import topic in the Administrator guide.

ShowEnhanced in 20.00.08

There were no enhancements made in the 20.00.08 release.

ShowEnhanced in 20.00.09

There were no enhancements made in the 20.00.09 release.

ShowEnhanced in 20.00.10

There were no enhancements made in the 20.00.10 release.

Maintenance Release Defects

ShowFixed in 20.00.03

Defect Core/Connector Description
51908 All Fixed an issue with the Hide Lookup Value interaction on a screen that occurred if using two different lookups, one configured to use a drop-down and the other a radio button, where an error was received when the screen rendered in Virtual Capture, and the radio buttons were not hidden.
51963 All Fixed an issue in Virtual Capture that occurred when decisioning an application where unfinished screens were not disabled after Submit was clicked, until the decision message appeared. This allowed the user to submit several times, or go back and make changes to the screens. Now, after clicking Submit, the screen is disabled until the decision message renders. After OK is clicked in the message, the applicant can access previous screens and re-submit.
51982 All Fixed an issue in Virtual Capture where panels using the panel progress options of one and two on the same screen did not render correctly in Virtual Capture; only the first panel had a scroll bar.

ShowFixed in 20.00.04

Defect Core/Connector Description
52003 All Fixed an issue in Virtual Capture where panels configured to Always Hide rendered upon clicking the Previous button.
Core Processes
51895 UltraData Fixed an issue in UltraData where host values for CMSCardNew.CardDetails.CardEmbossNameRecord were not set correctly at disbursement.

ShowFixed in 20.00.05

Defect Core/Connector Description
51785 All Corrected an issue where the Comments > UnformattedComment field was not available in Rules.
52094 All Fixed an issue in Rules where the VCLoginMethod field did not display the list of values for the lookup.
52095 All Fixed an issue in Virtual Capture where fields that enable/disable based on the value of another field, like Current Address Monthly Expense Amount, did not work when configured to appear within in a Login screen in Virtual Capture.
Connector Processes
51804 All/DocuSign Resolved an issue where the DocuSignEnvelopeStatusUpdate.exe process failed when GAP/MRC documents were included in a DocuSign envelope.

ShowFixed in 20.00.06

Defect Core/Connector Description
51841 All Fixed an issue in Virtual Capture where values set through Default Value rules for the primary applicant and application were missing from the custom login page when the page rendered in an application.
52154 All Fixed an issue in the Audit History where the Event Name was not displayed for the Process Events audit record. 
52167 All Resolved an issue in Virtual Capture where the VCLoginMethod field was incorrectly set to Online Profile when the applicant logged in using a Guest login method.
52210 All Fixed an issue in Virtual Capture where columns were duplicated within the Document Sets panel. 
52217 All Fixed an issue in Virtual Capture screens that occurred when a single quote special character was used in the Label of a field where other characters, such as  "&#39;", returned in place of the special character. 
Connector Processes
52118 All/USPS Address Fixed an issue in Virtual Capture where the Address Validation from the USPS connector did not return a validation when the Guest Login was used.  
Upgrade Specific
52183 All Resolved an issue that occurred during an upgrade where the installer removed the sharepath during installation.

ShowFixed in 20.00.07

Defect Core/Connector Description
50385 All Corrected an issue where an error was received when attempting to pull a credit report with Miscellaneous Information that exceeded a length of 100 characters. 
51485 All Corrected an issue where custom fields were not available in the Field List for Virtual Capture screens. 
52296 All Resolved an issue where the Print column was duplicated in Virtual Capture's Document Sets panel.
52349 All Resolved an issue in Virtual Capture where applicants were presented with an error rather than being redirected to another screen.
52350 All Corrected an issue where an error was received when attempting to save a screen with multiple Hide Panel interactions. 
52356 All Resolved an issue in the Audit History screen where the name of Event/Action pairs were not logged in the Audit History for Application Approved and Remove Decision events. 
52359 All Fixed an issue in Virtual Capture screens where the system did not save the values of fields on hidden panels.
52360 All Corrected an issue where an excessive amount of 'Updated Stipulation Document' entries were logged to the Audit History screen.
52386 All Resolved an issue where the Application > Credit Reports field displayed a blank value on a screen though the application included a credit report. 
52571 All Resolved an issue with Virtual Capture's Document Upload panel, which occurred when an applicant attempted to upload a document with an unsupported file type, where a generic error message was received rather than a detailed message that explained the issue. 
52589 All Corrected an issue where the CVV field on the Virtual Capture Account Funding Payment Options panel was only masking the first character of the field rather than the full value entered.
52600 All Resolved an issue in Virtual Capture where waived stipulations were displayed within the Stipulations panel. 
52626 All Resolved an issue where an error was received when trying to create an application in Virtual Capture. This occurred when the system was trying to navigate to the Application Landing Screen assigned to the instance. 
52681 All Corrected an issue where an error was received when trying to open an application workspace if the applicant's Length at Address was greater than 100 years. This was due to a recursion issue within SQL when calculating leap years. 
52686 All Resolved an issue in Virtual Capture where the VC Login Method field was not being set for Guest applications. 
52693 All Resolved an issue where the LMS.Core.Process.exe failed to continue in the windows server if the database lost connection while the exe was running.
52704 All Fixed an issue where stipulations were added to an application though the application did not meet the requirements of the Stipulations rule.
52708 All Fixed an issue where To-dos generated by rules, required for decision, and not assigned to a group, were not available to complete by a user.   
Connector Processes
52691 All/ChexSystems Resolved an issue with the ChexSystems connector where an error was received when performing an ID Verification if tracing was enabled at the institution.
52332 All/IMM Fixed an issue with IMM fields in Document Generation rules where fields that contained special characters appeared as HTML encoded text in the generated document.
52389 All/IMM Fixed an issue with IMM document processing that occurred when a joint applicant did not have an email address where the system did not return a message stating that an email was required.  
Core Processes
52599 Corelation KeyStone Corrected an issue in Corelation KeyStone where expired KeyStone notes were displayed within the Core Messages panel for an applicant.
52726 Corelation KeyStone Resolved an issue in Corelation KeyStone where leading zeros were being removed from the Liability Account Number. 
52236 DataSafe Corrected an issue where users were unable to create DataSafe applications for existing members by TIN or Member Number.
52515 DataSafe With this defect, a new field, W8IssueDate, has been added to DataSafe's OpenNonMemberAccount request. This field is available to be set as a host value via rules when creating a new member, base share, and/or account product in DataSafe.
52537 DataSafe Corrected an issue in DataSafe where an error was being returned when generating a member number for new members in Account Origination. 

ShowFixed in 20.00.08

Defect Core/Connector Description
52727 All Resolved an issue with Optical Exports where the export process failed if document data was missing from the database.
52772 All Resolved an issue that occurred in guest applications created through the Virtual Capture API where multiple account products could be added to the application though the product was not configured to allow multiple, and, when multiple instances of an account product were added, the API call to create the application only added a single instance of the product to the application.
52884 All Resolved an issue that occurred when adding multiple account products from the Cross Sells screen where the system only added the first account product to the application.
Core Processes
52932 Corelation KeyStone Resolved performance issues in KeyStone that caused slowness with the GetHostApplicant and GetHostApplicantVerification calls.

ShowFixed in 20.00.09

Defect Core/Connector Description
52562 All Resolved an issue that occurred when concurrent applications were included in the aggregate calculation, and the application included a Co-Signer or Joint Applicant, where aggregates were not calculated correctly for each applicant during decisioning.
52868 All Resolved an issue with the Additional Applicants panel in Virtual Capture where an error was received when trying to edit existing additional applicants.
52968 All Resolved an issue in Server Manager where Application Pool recycle times were not being set correctly.
53106 All Resolved an issue where line breaks were not converted properly for comments in the application workspace. When comments were posted in the Comments tab or Comment History screen, and line breaks added to the comment were removed.
53128 All Corrected an issue where the Time in Queue field on the Application Queue contents page was incorrectly calculating the amount of time the application was in the queue.
53197 All Resolved an issue with the installer where the installation package was not able to complete successfully due to the MSXML merge module. To correct this issue, the MSXML merge module has been removed from the installation package.
Connector Processes
52714 All/DocuSign, IMM Fixed an issue that occurred when signed documents were received from Docusign or IMM where the document merge failed for specific signed document sets.
53131 All/IDology Resolved an issue where the IDology panel was not loading in Virtual Capture applications.

 

ShowFixed in 20.00.10

There were no defect corrections made in the 20.00.10 release.

 

 


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